SVP, Client Service

SGS & Co is a brand impact group. We're built for agility and inventiveness, to enable our clients to get there first. Fuelled by two connected specialist teams, Marks and SGS, we empower acceleration on a global scale, bringing the world's biggest brands to life.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

We are both a brand design and experience agency & a production powerhouse, built for brands to access top multi-discipline talent.

We provide our client-partners with a holistic service operating as an extension of their design, marketing, and supply-chain teams.

Our approach combines provocative thinking with optimization programs designed to disrupt and drive results. Culture fuels our everyday work with a diverse group of 5300+ across 6 continents with global expertise in strategy, creative, design, content creation, eComm, production and print management.

Position Summary

The purpose of this position is to lead the Client Services team aligned with our Image Carriers LOB in association with the Brand Guardianship Group.

Location : U.S. Remote or Hybrid.

Essential Responsibilities, Accountabilities & Results

• Co-own the $100M P&L for Image Carrier Services with EVP Image Carriers.
• Manage cascading P&L owners, helping them to reach individual revenue and profit goals.
• Develop standard and customized "ways of working" for the Image Carriers front office to enable revenue and profit goals.
• Be an active and committed partner to the SGS & Co Shared Service leaders and practitioners.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills :

• A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
• Deep experience in Image Carrier sales and operations (industry veterans only).
• Experience managing multi-level, client facing teams.
• Strong "client-hands" and experience leading account managers.
• P&L experience preferred.
• Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
• Demonstrated ability to excel as a teammate on a senior leadership team and to senior shared services leaders.

Competency Requirements

• Exceptional written, verbal, and presentation skills.
• Superior quantitative and analytical skills.
• Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
• Proven ability to exercise personal discipline, discretion, and appropriate emotional management.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following : AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, UT, VT, WY, WV.

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