Search jobs > Cheyenne, WY > Call center director

Director of Call Center Operations

VirtualVocations
Cheyenne, Wyoming, United States
Full-time

A company is looking for a Director of Call Center Operations.Key ResponsibilitiesOversee and coach customer support teams, ensuring high performance and accountabilityImplement systems and processes for automation, efficiency, and compliance with regulationsCollaborate with cross-functional teams on client launches and handle escalated customer issuesRequired Qualifications5-7 years of progressive leadership experience in a call center environment, preferably in healthcare or startupsProven ability to automate functions and manage support operationsDeep understanding of TCPA laws and regulations applicable to call centersExperience with knowledge bases, IVRs, and Chatbots focused on self-serviceDemonstrated success in scaling teams and building structures to support growth

12 hours ago
Related jobs
Promoted
VirtualVocations
Cheyenne, Wyoming

A company is looking for a Director of Commercial Credit Products Operations. ...

Promoted
Amentum
Cheyenne, Wyoming

The Supply Chain Operations Senior Director leads a team of procurement representatives consisting of both subcontract administrators and buyers through the acquisition process of materials and services in support of a variety of programs and customers. Proficiency in Microsoft Office software. The ...

Promoted
VirtualVocations
Cheyenne, Wyoming

A company is looking for a Senior Director of Operations Finance to lead financial planning and analysis efforts. ...

Village Caregiving - Cheyenne
Cheyenne, Wyoming

Director of Operations Benefits Include. Director of Operations Key Responsibilities Include:. Director of Operations Key Tasks Include:. DO) to play a pivotal role in the growth and management of our Cheyenne, WY office. ...

Promoted
VirtualVocations
Cheyenne, Wyoming

A company is looking for a Director of Salesforce Strategy and Operations to enhance strategies for the Customer Success team. ...

Gecko Hospitality
WY, US

The Director of Restaurant Operations is thename and face of all food and beverage operations of the hotel. Director of Restaurant Operations. Director of Restaurant Operations. Is highly visible and interacts with associates and guests on a regular basis to obtain feedback on quality of product, se...

Promoted
VirtualVocations
Cheyenne, Wyoming

A company is looking for an Executive Director of Paid Media and Web to lead their Brand and Communications team within the Marketing department. ...

Promoted
PMI (Project Management Institute)
Cheyenne, Wyoming

Strong project management skills, with the ability to manage multiple concurrent projects and priorities. Strong project management skills, with the ability to manage multiple concurrent projects and priorities. Managing the logistics, resources, and operational support needed to execute critical pr...

Promoted
J&J Family of Companies
Cheyenne, Wyoming

J&J Family of Companies - Senior Manager, US Marketing Operations- Sports. Johnson & Johnson is currently seeking a Senior Manager, US Marketing Operations- Sports to join our team located in Raynham, MA or Remote for the right candidate. Sales Operations & Administration. ...

Pilot Company
Cheyenne, Wyoming

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. The Retail General Manager will ...