Dispatch Coordinator

Job Description

Job Description

About Us :

PGM Service is a fast-growing, Florida-based company specializing in commercial kitchen appliance repair and maintenance. We are committed to responsiveness, quality, and reliability and support restaurants, hospitality groups, and food service operators throughout the region. Our technicians are the best in the business, and they’re backed by a dedicated office team committed to excellence in service.

Position Overview :

We’re seeking a Dispatch Coordinator to join our Tampa headquarters. This key customer-facing role helps ensure our field technicians are scheduled efficiently and customers receive fast, reliable service. The ideal candidate is highly organized, calm under pressure, and thrives in a fast-paced, service-oriented environment.

This is primarily an onsite role with the potential for some work-from-home flexibility once training is complete.

Key Responsibilities :

• Dispatch technicians to service calls across multiple regions
• Coordinate technician schedules to optimize routes and reduce downtime
• Monitor live jobs and adjust schedules as needed throughout the day
• Communicate with customers regarding service call timing, technician status, and updates
• Collaborate with the Office Manager on Accounts Receivable tasks, including follow-ups and light collections
• Process payments from customers and assist with invoicing inquiries
• Ensure all job tickets are closed out properly with required documentation
• Support other general back-office duties as needed

Qualifications :

Work Schedule & Environment :

Compensation & Benefits :