Field Service Technician - Milwaukee

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed.

You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems.

Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

The Field Service Technician's primary role is onsite technical service to troubleshoot and repair Nordson Adhesive Dispensing Equipment.

They also work closely with an assigned Application Specialist (Sales Representative) to support the sales of new Adhesive Dispensing Equipment and parts within the assigned territory.

Essential Job Duties and Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems.
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting, repair, and training.
• Upsell customers on new technologies to improve their operations and efficiency.
• Create and provide spare part quotations to customers.
• Work with the Customer Service Team to resolve any parts delivery delays, parts expedite requests, warranty parts order, returns, etc.
• Prepare and promptly submit all administrative and technical reports using SAP C4C.
• Performing onsite inspections of customers’ existing equipment and then promote / sell parts and service to improve the customers operation.

Also uploads customer install base data information in our database via SAP C4C.

• In coordination with the Application Specialist, meet or exceed yearly assigned sales budget for the assigned territory.
• Communicate with Application Specialist, Inside Sales, and Customer Service to maximize sales opportunities of Nordson Adhesive systems and parts to customers within the assigned territory.
• Advises Regional Sales Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
• Advises Regional Sales Manager of all field trials or installation requirements that need assistance from other Nordson Resources (Application Engineering, Field Specialists, etc).
• Follows all Nordson policies & procedures.
• Maintain personal appearance, tools, company laptop, company cell phone, and company vehicle in line with corporate image.
• Perform other duties as assigned.

Education and Experience Requirements

• College Diploma in a Technical Program or equivalent.
• 3 or more years of industrial field service-related experience.

Travel Required

80%. Estimated at 1-2 overnights per week. Territory will be Wisconsin and Northern Illinois.

Working Conditions and Physical Demands

Home Office / Industrial Manufacturing Environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill, and / or ability required to effectively execute this role.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background / criminal check, consistent with applicable laws.

Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson.

Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration.

Verbal and written approvals will not be considered a valid contract for service.