AboutUs :
At Zoom VibeCo we're not just a videography company;we're your visual storytellers your memorymakers and yourpartners in capturing life's most precious moments.
With apassion for creativity and an eye for detail our team of skilledvideographers is on a mission to turn your events into cinematicexperiences that you'll cherish forever.
Zoom Vibe Co we are seekingenthusiastic and customerfocused Call Center Representatives tojoin our team. The ideal candidates will be responsible forhandling inbound and outbound calls providing excellent service andsupport to our customers.
Responsibilities
- Answer incoming calls and respond to customerinquiries in a professional and courteous manner
- Provide information about products services and companypolicies to customers
- Process orders returnsand exchanges accurately and efficiently
- Resolve customer complaints and escalate issues to theappropriate department as needed
- Follow callcenter scripts and procedures to ensure consistency and quality ofservice
- Use computer systems to access andupdate customer accounts record interactions and trackprogress
- Meet or exceed establishedperformance metrics such as call quality average handle time andcustomer satisfaction scores
Qualifications :
- High school diploma or equivalent
- Previous experience in a customer service or call centerrole preferred
- Excellent communication andinterpersonal skills
- Strong active listeningskills and ability to empathize with customers
- Problemsolving and conflict resolutionabilities
- Proficiency in computer skillsincluding typing and navigating multiple software applicationssimultaneously
- Ability to work independentlyand as part of a team
- Flexibility to workvarious shifts including evenings weekends and holidays
Benefits :
- Competitive salary
- Opportunities for professional development
- Inclusive and creative work environment
- Contribution to exciting and diverse videoprojects
If you are passionateabout videography organized and eager to contribute to the successof our video productions we invite you to apply for the position ofProduction Assistant.
Join us in creating captivating and visuallystunning content!