Description
Position Title : Product Support Specialist
Location : Tennessee, Kentucky
Reporting To : Regional Product Support Manager
Travel Required : 70%
This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company.
This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.
This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company.
This position covers the territory of Tennessee and Kentucky and the selected candidate must reside in one of these states.
Main Duties and Responsibilities
Identifies and resolves customer concerns with Genie AWP products
Assists customers with their service training needs and information
Assists engineering as requested with the improvement and development of Genie AWP products
Assists all customers with the safe and proper operation of Genie AWP products
Requires up to 70% travel (fleet vehicle provided) in Tennessee and Kentucky
Required Qualifications
Must be located in one of the states in the territory - Tennessee or Kentucky
High school diploma or equivalent
3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
Must have strong interpersonal and communication skills
Valid driving license with clean driving records
Knowledge of construction equipment
Preferred Qualifications
Excellent problem-solving skills
Great attitude and high energy
Excellent learning and training skills
Can work independently or in a team environment
Detail oriented with strong problem-solving skills
The ability to manage multiple tasks despite frequent interruptions
Strong orientation towards quality, safety, and continuous improvement
Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support
Hands-on knowledge of Genie product line is desirable
Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)
Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products
The salary range for this position is $75,600.00 - $90,000.00 USD. The salary range may be higher or lower depending on the applicant's location.
In addition to base salary, this position is eligible for a performance bonus.
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