Product Support Specialist - Tennessee and Kentucky

Terex
KY Home, US
$75.6K-$90K a year
Full-time

Description

Position Title : Product Support Specialist

Location : Tennessee, Kentucky

Reporting To : Regional Product Support Manager

Travel Required : 70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company.

This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.

This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company.

This position covers the territory of Tennessee and Kentucky and the selected candidate must reside in one of these states.

Main Duties and Responsibilities

Identifies and resolves customer concerns with Genie AWP products

Assists customers with their service training needs and information

Assists engineering as requested with the improvement and development of Genie AWP products

Assists all customers with the safe and proper operation of Genie AWP products

Requires up to 70% travel (fleet vehicle provided) in Tennessee and Kentucky

Required Qualifications

Must be located in one of the states in the territory - Tennessee or Kentucky

High school diploma or equivalent

3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

Must have strong interpersonal and communication skills

Valid driving license with clean driving records

Knowledge of construction equipment

Preferred Qualifications

Excellent problem-solving skills

Great attitude and high energy

Excellent learning and training skills

Can work independently or in a team environment

Detail oriented with strong problem-solving skills

The ability to manage multiple tasks despite frequent interruptions

Strong orientation towards quality, safety, and continuous improvement

Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support

Hands-on knowledge of Genie product line is desirable

Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)

Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $75,600.00 - $90,000.00 USD. The salary range may be higher or lower depending on the applicant's location.

In addition to base salary, this position is eligible for a performance bonus.

10 hours ago
Related jobs
Advantage Solutions
Bowling Green, Kentucky

Join our dynamic team as a Merchandising & Product Demonstration Specialist! In this multifaceted role, you'll excel in merchandising, sales, and product demonstrations. We seek a candidate adept at fostering relationships with store management, engaging customers, boosting product brand awareness, ...

OHM Advisors
Frankfort, Kentucky

Assist survey crew on site daily and learn land survey methods and techniques. Positions are available in the Transportation, Field Services (Construction or Survey), Site and Municipal Engineering groups in Nashville, TN, Knoxville, TN, Greater Louisville area, KY, and Frankfort, KY. With the singu...

Kentucky Personnel Cabinet
Lancaster, Kentucky

Description The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides servicesand programs to enhance the self-sufficiency of families; improve safety and permanency for children andvulnerable adults; and engage families and community partners in a collabora...

Closet Factory of Kentucky
Louisville, Kentucky

We have experienced substantial, long-term growth and as a result are searching for additional team members to add to our close-knit team of people to manufacture and install our products. Members of our factory prepare each job and check it for accuracy and quality before it is loaded into our vans...

OHM Advisors
Frankfort, Kentucky

We create places for communities of people that help solve a problem and drive them forward—advancing the whole community today and well into the future. Positions are available in the Transportation, Field Services Construction or Survey, Site and Municipal Engineering groups in Nashville, TN, Knox...

Addiction Recovery Care
Lexington, Kentucky

Peer Support Certified by the state of Kentucky, or eligible to become a Peer Support Specialist. The Transportation Liaison Peer Support Specialist will utilize a diverse and. Peer Support Specialist eligibility includes - 1 year or more of continuous sobriety, a substance abuse diagnosis, and comp...

The Rawlings Group
La Grange, Kentucky

The Product and Portfolio Implementation Specialist supports ices Implementation Managers in onboarding new clients and implementations tasks to expand services for existing clients. This individual has knowledge and expertise of Rawlings services and is professional, responsive, and flexible. Frequ...

Addiction Recovery Care
Tyner, Kentucky

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!)...

Dinsmore & Shohl LLP
Louisville, Kentucky

This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking a Practice Support Specialist at our Louisville, KY location who will support multiple attor...

ECI Software Solutions
Louisville, Kentucky

They are also responsible for engaging with Product Management and Development on resolution of software defects, product enhancement requests, and Support Readiness. Act as a Subject Matter Expert for products they support, with deep technical knowledge of the applications and supporting software p...