Company Summary O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982.
We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture.
We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees.
If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team ! Customer Service Representative Benefits The Customer Service Representative’s compensation package will include the following benefits : Competitive Compensation Package Weekly Performance Bonus Opportunity Paid Time Off (two weeks annually) Paid Holidays (seven days in addition to paid-time-off) Health Insurance Dental Insurance Vision Insurance (Voluntary) Short-term Disability Long-term Disability Life Insurance Retirement Savings Account with Employer Matching (up to 3% match) Training and support in career development Potential for Advancement in a Rapidly Growing Company Commitment to Highest Standards of Customer Service and Work Ethics All Employees Will be Treated like an Individual, Not a Number Customer Service Representative Job Description The Customer Service Representative’s responsibilities include, but are not limited to the following : Providing outstanding customer service via inbound and outbound calls and SMS texting.
Convert incoming customer calls into booked service appointments. Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.
Respond to customer requests, resolving issues, and promote the O’Bryan Family Plan. Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling. Maintain and update customer database with complete and accurate information.
Meet daily, weekly, monthly metric goals Customer Service Representative Job Requirements The Customer Service Representative should possess the following experience, skills, characteristics, and abilities : Demonstrate a positive attitude while at work Minimum of one year experience in customer service Excellent verbal and written communication skills Proficient in Microsoft Office applications and computer literate Must be willing to learn Must show up to work every day on time Work well in team environment to accomplish company goals Judgment, tact, and initiative to identify and solve problems Confident, action-oriented, multi-tasker and quick-thinker Excellent interpersonal and phone skills Ability to juggle multiple assignments while paying attention to details Demonstrated ability to take direction and follow through Powered by JazzHR
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