Customer Support Supervisor
VirtualVocationsLincolnwood, Illinois, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations.
Key Responsibilities
Supervise and develop the support team, aligning workflows and communication standards
Serve as an escalation point for complex customer issues and troubleshoot advanced problems
Monitor KPIs and drive process improvements for scalable operations
Required Qualifications
4+ years of experience in software support or technical customer success
1-2+ years in a supervisory or coaching role
Strong technical troubleshooting skills with ERP or Property Management Systems
Ability to use SQL and read system logs
Experience in managing support teams across multiple product lines is preferred
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Customer Support • Lincolnwood, Illinois, United States
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