Job Description :
Title : Customer service
Location : Chattanooga, TN 37402 (Remote)
Pay Rate : $19.00 / hr.
Duration : 6 months
Shift : 08 : 00Am 5 : 00 Pm (Mon Fri)
Qualifications :
Candidates MUST be local to Chattanooga, 2-weeks onsite training required after that they will work remote. Equipment will be provided.
Education
High School Diploma or equivalent required
Experience
1 year - Experience in a customer service support role is required
SkillsCertifications
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills
Responsibilities :
Receiving, investigating and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensuring all customer communication is clearly documented.
Educating caller to ensure resolution is achieved on first contact.
Interact through various channels such as Chat, Phone and E-mail
Must be able to pass required testing
Participation and attendance are mandatory.
This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
Work overtime as required
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