Patient Services Coordinator (Ortho / Front Desk Admin)
Job Category : Office & Clerical Requisition Number : SENIO03958 Showing 1 location Job Details
Description
ABOUT AUSTIN REGIONAL CLINIC :
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas largest professional medical groups with 25+ locations and we are continuing to grow.
We offer the following benefits to eligible team members : Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more.
For additional information visit
PURPOSE
Serves as an initial point of contact in a clinic setting by performing check-in / check-out functions and booking patient appointments.
Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
- Books appointments utilizing computer system . When booking appointments, also confirms and / or makes any changes to demographic information and notifies patient of account balance.
- Greets patients and arrives them on computer system.
- Verifies insurance eligibility by using online resources, Medifax, etc.
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
- Prints face sheets, receipts, and other documents as needed.
- Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
- Confirms in advance patient appointments.
- Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
- Verifies Workers Compensation claims, ensures that paperwork is complete, and performs follow-up.
- Assists patients with setting up payment plans.
- Issues receipts for payment.
- Books follow-up appointments.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
- May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
- Creates master deposit as directed.
- Responsible for handling the sort / distribute of Rightfax documents.
- Processing onsite release of information requests.
- Priority on-sight sorting, scanning, numbering loose papers
- Runs wait list report and distributes as directed.
- Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required : High school diploma or GED. Experience using a PC in a Windows environment. Considerations will be made for those with more experience
Preferred : Experience working in a medical setting.
Knowledge, Skills and Abilities
- Knowledge of medical insurance.
- Excellent customer service skills.
- Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Ability to manage competing priorities.
- Ability to engage others, listen and adapt response to meet others needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to understand, recall, and apply oral and / or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Work Experience : Monday through Friday from 8am to 5pm.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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