Job Title : Home Health Account Manager
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Location : Alameda County
Company : Healthy Living at Home, Concord
About Us : At Healthy Living at Home, we are dedicated to providing exceptional home health care services to our clients.
Our team is passionate about enhancing the quality of life for individuals in the comfort of their own homes. We are seeking a dynamic and results-driven Home Health Account Manager to join our team and contribute to our mission of delivering outstanding care.
Position Overview : The Home Health Account Manager is a key role responsible for managing and growing relationships with clients, ensuring the highest level of satisfaction, and driving business development.
This position requires a strategic thinker with strong interpersonal skills, a deep understanding of home health care, and the ability to manage multiple accounts effectively.
Competitive starting salary based on experience : $100,000 annually.
Key Responsibilities :
Client Relationship Management : Develop and maintain strong relationships with clients, families, and referral sources.
Serve as the primary point of contact for account-related inquiries and concerns.
- Business Development : Identify opportunities for account growth and develop strategies to increase market share. Collaborate with the sales team to drive new business and expand existing accounts.
- Service Coordination : Oversee the delivery of home health services to ensure they meet or exceed client expectations.
Coordinate with clinical staff and other stakeholders to address any issues or concerns.
- Performance Monitoring : Track and analyze account performance metrics. Provide regular reports and updates to senior management on account status and growth opportunities.
- Problem Resolution : Address and resolve any issues or challenges that arise with clients or internal teams promptly and effectively.
- Compliance and Documentation : Ensure that all activities comply with regulatory requirements and company policies. Maintain accurate records and documentation for all accounts.
Qualifications :
- Education : Bachelor’s degree in Business Administration, Communications, Marketing, or a related field (preferred).
- Experience : Minimum of 2 years of experience in account management or sales within the home health care industry. Proven track record of managing client relationships and driving business growth.
- Skills : Excellent communication, negotiation, and interpersonal skills. Strong organizational and time-management abilities.
Proficient in Microsoft Office Suite and CRM software.
- Knowledge : In-depth understanding of home health care services, industry trends, and regulatory requirements.
- Attributes : Self-motivated, proactive, and adaptable. Ability to work independently as well as part of a team. Strong problem-solving skills and attention to detail.
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