APS INTAKE COUNSELOR 2 • - 10072025-71761

Job Information

State of Tennessee Job Information

Opening Date / Time

10 / 07 / 2025 12 : 00AM Central Time

Closing Date / Time

10 / 20 / 2025 11 : 59PM Central Time

Salary (Monthly)

$3,229.00 - $4,041.00

Salary (Annually)

$38,748.00 - $48,492.00

Job Type

Full-Time

City, State Location

Nashville, TN

Department

Human Services

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF HUMAN SERVICES, COMM&SOCIAL SRV-APS / CHILDCARE / SUMMERFOOD PRG (COMMUNITY AND SOCIAL SERVICES-APS / CHILDCARE / SUMMER FOOD PROGRAM) DIVISION, DAVIDSON COUNTY

For more information, visit the link below :

https : / / www.tn.gov / content / dam / tn / human-services / documents / HRC0015876_APS_Intake_Counselor2_Davidson_102025.pdf

This is a remote position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience : Bachelor's degree and one year of full-time professional experience in one or a combination of the following : social services and / or human services case management, gerontology, behavioral counseling, medical services, investigations regarding vulnerable persons, psychology, sociology or call center experience.

Substitution of Education for Experience : One year of qualifying graduate course work in a related field such as listed above may be substituted for the required experience.

Necessary Special Qualifications : Applicants for this class must :

• Complete a criminal background history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children's Services, Department of Health's vulnerable persons' registry, or the state's sex offender registry;
• Not have an excludable offense as defined by Tenn. Code Ann.
• 71-2-403 and Tenn. Rules & Regs. Ch. 1240-07-10-.09.
• Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Human Services.

Overview

This classification performs call center intake work of average difficulty. An employee in this class gathers and documents information for reported allegations of self-neglect, abuse, exploitation and / or neglect of a vulnerable adult. This classification performs responsibilities under general supervision at the working level. This class differs from the APS Intake Supervisor in that incumbents of the latter are responsible for supervising employees in this class.

Responsibilities

Competencies (KSA's)

Tools & Equipment