Implementation Specialist

A little bit about us :

We're a high-performing professional services team that implements and customizes our industry-leading SaaS applications to help clients achieve their business goals and maximize the return on their investment.

A little bit about you :

You're a solutions-focused professional with experience implementing complex software platforms through account configuration and data conversion.

You have customer service experience, excellent communications skills, are organized and analytical, have experience working in Excel and mySQL, are team-oriented, self-motivated, and are able to handle multiple projects at one time.

A natural curiosity, intelligence, grit, and focus on learning and improving day over day is required.

You’ll be responsible for :

• Communicating with customers to execute swift and accurate data conversions
• Updating customers on issues related to their data and work on a resolution
• Importing final versions of customer data into demo and production environments
• Providing excellent documentation in project management software on status of data conversation, communication with customers, and areas of risk
• Working with Project Manager and Consultants to ensure successful client implementations
• Executing implementation plans for assigned projects including 1-on-1 consultative sessions and data migration
• Proactively communicating successes / failures to internal and external stakeholders
• Maintaining documentation that supports successful implementation
• Providing feedback to improve external and internal project resources
• Collaborating with other departments to find customer solutions when needed

You’ll need :

• Computer science background, experience scripting or programming with APIs, understanding of relational databases, mySQL / SQL is required
• Experience using PHP / HTML / CSS / Javascript is preferred
• Experience using Excel to review and transform customer data
• Quality-focused with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listen
• Highly organized with an ability to prioritize activity and quickly make autonomous decisions in a team environment
• Ability to manage multiple clients and projects
• Demonstrates a strong work ethic and personal integrity
• Proven ability to deliver superb customer experiences
• Displays creative ability to re-engineer work processes to better the group
• Demonstrates ability to take on challenging customers and projects with ease

Occasional travel may be required

A few things you'll want to know :

What does ServiceTrade do?

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage.

In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers.

It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter.

We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page.

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, FSA and Dependant Care, Critical Illness and Accident
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Quarterly Volunteer Program

Want to know more?

Go ahead and apply! Let’s get to know each other.

EEO Statement :

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade.

We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.

com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye.

Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.