PERSONAL SHOPPER - NET A PORTER - LOS ANGELES

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NET-A-PORTER delivers incredible fashion for incredible women. As the worlds leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry , and more than 200 specialist beauty brands.

Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands.

Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.

Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24 / 7, 365 days a year.

A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brands most loyal and valuable customers.

NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.

NET-A-PORTER are now seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are :

Location : Los Angeles, CA

Department Size : 0-50

Reporting into : Personal Shopping Manager

Direct reports : 0

Besides a competitive salary, we can offer you :

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what youll be doing :

• Proactively target and build personal relationships with high value customers
• Develop an understanding of your customers fashion and lifestyle preferences
• Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
• Ensure that sales leads are identified and prioritized in your daily workload
• Maximize the use of the technology available to meet your sales targets
• Optimize every opportunity to grow your customer base and acquire new high value clients
• Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
• Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards
• Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximize sales closed on waiting lists
• Support your team members in their absence to ensure customer service is never compromised and sales are not lost
• Partner with the customer care team at the Distribution Center to ensure VIP customers issues are resolved swiftly and satisfactorily
• Participate in EIP customer and marketing / partnership events as required
• Together with your manager, entertain high profile customers and conduct one to one appointments

The type of person we are looking for :

• 5 years of experience as a senior sales assistant or personal shopper for a luxury retail brand is preferred
• A proven track record of achieving personal sales goals
• Motivated to drive sales, acquire new customers and to constantly improve the customer experience
• Extensive knowledge and interest in the current trends and fashions within womenswear
• Ability to work hard and play hard, as part of a growing team
• An eye for detail and good organizational skills is essential
• Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
• Native in English or any European language, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in English
• Numerate with strong computer literacy, particularly in excel and outlook
• Must have the confidence to contribute ideas to the working processes at Yoox NET-A-PORTER even those outside your day-to-day remit

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.

We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.

We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

locationLos Angeles, CA, USA