Computer Systems Support EngineerTata Consultancy Services • Columbus, OH, US
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Computer Systems Support Engineer
Tata Consultancy Services • Columbus, OH, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTechnical / Functional Skills as listed : Windows 10 / 11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Strong customer handling, problem solving, and communication skills Ability to work independently and in a team Experience with ITSM tools (preferably ServiceNow) Discretionary Annual Incentive Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support : Maternal & Parental Leaves Insurance Options : Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement Time Off : Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Overview
Join to apply for the Computer Systems Support Engineer role at Tata Consultancy Services
Responsibilities
- Willingness to work in flexible shift schedules and available for on call support
- Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom
- Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels
- Manage and troubleshoot Citrix Virtual Apps and Desktops
- Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco
- Provide comprehensive support for end-user hardware, software, and peripherals
- Support mobile technologies such as iOS devices, Workspace ONE, and Intune
- Experience in handling tickets via ITSM tool preferably Service Now
- Ability to work independently and manage tasks effectively
- Experience working with a team in a larger IT environment
- Experience working with video conferencing systems from companies like Poly and Cisco
- Good communication skills, able to interact with different IT customers, including leadership
- Knowledge of Windows 10 / 11, Virtual Desktops, and MacOS
- Knowledge of Microsoft Endpoint Configuration Manager and JAMF
- Familiarity with Citrix Virtual Apps and Desktops
- Experience helping users with their computers, software, and devices
Qualifications
Salary Range : $55,000 - $65,000 a Year
Benefits
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Computer Engineer • Columbus, OH, US
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