The Shift Leader is key staff member that contributes to the management team, they are in charge of store operations in the absence of the GM or Assistant Manager.
Shift Leader Responsibilities :
- Greet and converse with guests.
- Make sure staff is completing job duties with a sense of urgency.
- Assist staff if they are too busy to keep up with guests, orders, cleaning duties.
- Comp and void items as necessary. Make sure an explanation is given to you by server / bartender for every comp and void.
- Maintain atmosphere making sure music is on an appropriate channel and noise level.
- Make sure the TVs are on sporting events with the emphasis on local sports teams.
- Make sure staff is updated on drafts that have been replaced on the menu and events scheduled during the shift.
- Opening Shift Leader is responsible for assigning sections to serving staff.
- Shift Leader should make sure he / she is appropriately dressed in uniform including bottle openers, pens, and a starting bank.
- Make sure there are no staff cell phones visible on the floor or behind the bar. Document tardiness or other disciplinary action from employees.
- Maintain cleanliness of the bar by ensuring trash is empty, bottles and glassware are cleared off tables, tables / chairs are clean, floor is clean, server stations are neat and organized.
Shift Leader Job Requirements :
- Beer knowledgeable
- Experience in the hospitality industry
- Ability to lead a staff
- Ability to perform duties of all staff members
- Attention to details
- Ability to problem solve
- Presents himself / herself in a clean and neat manner
- Knowledge of point of sales system
- Knowledge of back office procedures
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