Customer Experience Specialist
VirtualVocationsKalamazoo, Michigan, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Experience Specialist to provide exceptional service to clients on a contract basis.
Key Responsibilities
Provide dedicated support to an assigned group of clients, ensuring their needs are met promptly and professionally
Monitor and manage client tickets in the system, maintaining timely follow-ups and resolutions
Build and maintain strong relationships with clients to foster trust and satisfaction
Required Qualifications
Proven experience in a call center or customer service role
Strong ability to build and nurture client relationships
Proficiency in using multiple browsers and handling email correspondence
Familiarity with basic Excel functions and data management
Typing speed of at least 35 words per minute
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Customer Experience Specialist • Kalamazoo, Michigan, United States
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