Knowledge Services Specialist

Job Description

The world's leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.

Proskauer is the place to turn when a matter is complex, innovative, and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.

Under the supervision of the Chief Professional Resources Officer, the Associate Director of Knowledge Services (the "AD") and the Manager of Knowledge Services (the "Manager"), the Knowledge Services Specialist (the "Specialist") will assist with the day-to-day operations of the Firm's Knowledge Services Department ("Department"), provide superior legal and non-legal research assistance to all Department clients, provide support on an as-needed basis to the Department team, and perform other duties as assigned.

Responsibilities

Department Operations and Resource Management

• Handle all aspects of onboarding new joiners at the Firm, including setting up access for key resources, sending welcome emails, and assisting with Department orientation and training
• Maintain Department resource user lists and use same to manage limited access resources
• Schedule regular and ad hoc vendor-led training sessions for attorneys, fall and summer associates and paralegals on variety of online resources
• Develop and maintain an in-depth knowledge of the Department's electronic resources to facilitate resource support and management
• Provide support and technical assistance to resource end users, including but not limited to, (i) recommending appropriate resources, (ii) arranging resource access, (iii) responding to questions about resources, (iv) providing basic, ad hoc training;

and (v) working with vendors and the Firm's IT Department to troubleshoot and resolve technical issues

• Assist with administering (and participate in) resource demos, trials, audits, evaluations, testing, feedback collection, upgrades, implementation and roll-outs
• Assist with resource acquisitions and renewals, including assisting with data collection and analysis
• Keep up-to-date on new developments in the legal research community and technology as it affects the Department's initiatives
• Complete Department and special projects, as assigned
• Assist Department colleagues and perform other general administrative duties, as needed

Research Services

• Provide sophisticated, effective, timely and cost-conscious legal and non-legal research and reference services to all Department clients across a variety of different practice areas using electronic, print and other sources
• Perform complex research and reference services that include, but are not limited to, (i) case law, statutory and regulatory research;
• ii) compiling and researching within legislative histories; (iii) biographical research; (iv) locating and pulling requested articles, reports, court filings and other documents and materials;
• v) locating relevant government reports and filings, including SEC filings; (vi) assist with setting up alerts in a variety of databases;

and (vii) the procurement of information materials from outside the Firm

• Conduct effective and proactive in-depth reference interviews with Department clients to clarify the subject, scope and purpose of their request, as well as their desired deliverables and any cost and / or time constraints
• Distill, summarize and customize research results in order to meet the specific requirements of the Department clients.

Provide research results as a clear and concise report of findings, where possible

• Strictly comply with and understand Firm policies and procedures, including but not limited to those relating to client and Firm confidentiality and information and data security
• Provide "Reference Desk" coverage as needed
• Enter all requests handled into the workflow tracking system
• Keep track of and bill time spent on client billable matters and comply with Firm's daily time entry policy

Qualifications

• M.L.S., M.L.I.S. or J.D. from an accredited school, plus a minimum of 3 years of relevant experience at a law firm (or similar) performing sophisticated, complex legal and business research in a variety of practice areas, jurisdictions and information types
• Strong legal research skills including research of complex legal matters and a strong proficiency in using a wide variety of legal electronic and print resources commonly used in large law firms
• High professional standards and a commitment to providing quality work product and outstanding customer service
• Ability to exercise confidentiality and discretion, as well as independent and sound judgment
• Strong proficiency with technology commonly found in large law firms and ability to quickly learn and apply new technologies and workflows.

Thorough competency with Microsoft Office applications such as Microsoft Outlook, Excel and Word, as well as Adobe Acrobat.

Comfort with and ability to work remotely and collaborate virtually

• Excellent analytical and problem solving skills, as well as a close attention to detail, and the ability to analyze and communicate findings in a clear and concise manner
• Superior verbal and written communication and interpersonal skills and the ability to communicate courteously and effectively with attorneys and staff at all levels, as well as external vendors
• Strong organizational and time management skills and the ability to work efficiently and systematically to meet deadlines, multi-task, appropriately prioritize assignments and demonstrate an appropriate sense of urgency in a fast-paced environment, under pressure and despite frequent interruptions and changing priorities
• A self-motivated, dynamic, proactive, resourceful individual with the ability to both (i) take direction and work in a collaborative, service-oriented team;

and (ii) work independently, initiating and carrying projects through to completion, with minimal supervision

Flexibility to adjust hours and work the hours necessary to meet operating and business needs, including, but not limited to, providing coverage for "reference desk" shifts and to assume other job responsibilities within the Department

This position may require physical presence in Proskauer's offices as business needs necessitate. The anticipated compensation range for this position is $80,000 - $115,000.

The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and / or from which they will be performing the job.

Proskauer is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.