Job Description
Job Description
At Waxing the City, our licensed service providers are not only waxing experts, theyre waxing authorities. This led us to create our very own title of Cerologist technicians, combining cera (Latin for wax) with ologist (to highlight their level of education and expertise).
After a week-long, hands-on training course our service providers become certified Cerologists.
LOVE WHAT YOU DO
We are seeking a beauty professional who prides themselves on building strong client relationships through excellent service and expert skills.
If youre looking to learn and grow in your career and have a passion for the industry, we want to hear from you.
SUMMARY :
Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you?
Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft.
- Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.
- Responsible for maintaining a clean and professional environment.
- Accountable for efficient, effective and high-quality service provision following all defined waxing service standards.
- Support and protect our culture.
- Other duties as assigned in the spirit of teamwork.
- Follows safety standards in all aspects of performance of the above functions.
ROLE SCOPE AND COMPLEXITY :
The technician reports directly to the salon manager / salon lead and indirectly to all members of ownership and is accountable for all service provision.
He / She is accountable for meeting established service protocols and customer service standards focusing on both internal & external customers.
Also accountable for building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.
MINIMUM QUALIFICATIONS :
- Required : Current State Licensure (Esthetician, Cosmetologist)
- A passion for waxing and the beauty industry
- Time Management Skills
- Strong communication skills both written and verbal
- Flexible and adaptable individual who embraces being a part of a team.
- Exceptional Customer Service
- Self-Motivated
OUR CORE VALUES :
- Emphasis on People
- Outstanding Client Service
- Compassion & Caring
- Community Partnerships
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