Job Description
Job Description
Description :
Pay Range : $17.00 / hour - $17.00 / hour
Full Time Associates are eligible for full benefits such as, Medical / Dental / Vision & Hilton travel discounts!
Summary :
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities :
- Greet and register guests in a friendly manner
- Assist in taking reservations, pre-registrations, and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining, shopping, and other "hidden gems" nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Answer questions and cater to any guests needs
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
Requirements : Qualifications :
Qualifications :
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Excellent communication and organizational skills
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
- Weekends & Holidays are required
Benefits :
- Paid Time Off
- Medical, Dental, Vision
- Annual review with increase potential
- 401k program with company match
- Hilton Brand travel discounts
- Additional Incentive programs within the Hotel
Arbor’s Guiding Principles :
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties :
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Sales Coordinator/Front Desk Agent - Residence Inn Rancho Cordova
The Sales Coordinator/ Front Desk Agent is a hybrid position. Front Desk Shift Coverage, you will spend a few hours each day working the desk and reviewing arrival/departures for potential leads. We are looking for someone who has a welcoming professional attitude with hotel sales experience and the...
Housekeeper / Room Attendant - Hilton Garden Inn Folsom
The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably. Replenish guestroom and...
Financial Services Representative State Farm Agent Team Member
As an Financial Services Representative State Farm Agent Team Member for Shoua Lee - State Farm Agent, you are vital to our daily business operations and customers success. You improve the lives of our customers by proactively marketing relevant products and services. Provide prompt, accurate, and f...
Front Desk Agent, $18/hr
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s...
Hampton Inn Rancho Cordova - Front Desk Agent
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s...
Guest Service Representative
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in ...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availabi...
Guest Service Agent
Opportunity: Guest Service Agent. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Secure guests' valuables in hotel safe or safe-deposit bo...
CYCLEBAR Experience Associate (Front Desk Sales)
REQUIREMENTS: Excellent sales, communication, and customer service skills required Must have genuine hospitality and passion for people Goal-oriented with an ability to achieve sales in memberships and retail Ability to learn and use the Club Ready software system Must be fluent in English and have ...
Guest Services Representative- Work From Home
We are actively searching for an individual with meticulous attention to detail and a customer-centric mindset to join our team as an Guest Support Representative. Responsibilities: Manage hotel reservations, handling inquiries, making bookings, and confirming room availability Interact with ...