RETAIL OPERATIONS MANAGER

Retail Operations Manager

at Filson Corporate ABOUT FILSON

Filson provides pioneers of all pursuits with unfailing goods made from the highest quality materials from around the world.

In 1897 C.C. Filson outfitted prospectors headed for the Alaskan Gold Rush with apparel strong enough for the explorers of one of the toughest spots on earth.

More than 120 years later we are still true to that heritage and continue to produce quality goods for the relentless explorers of today.

It takes a world-class team to make a world-class product and we are looking for individuals who are the pioneers of today committed to innovation, excellence, and providing unfailing goods.

Retail Operations Manager

Reporting to the National Retail Director, as an integral member of the retail team, you will build and evolve the field operational infrastructure to support effective and scalable processes.

This role will continuously assess efficiency and operational opportunities and work with appropriate field and corporate partners to refine / create chain-wide and consistent process excellence.

This role will also support critical business initiatives such as POS enhancements, technology initiatives and Omni-channel projects from initial ideation to completion.

This position is based out of our corporate headquarter in Seattle .

YOUR RESPONSIBILITIES

• In partnership with cross-functional teams, develop and execute strategies to drive innovation
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines and changing priorities
• Leading cross-functional and field partnerships to assess technology needs to create scalable solutions and evolving operational / digital tools to support our strategic priorities
• Defining project objectives, scope, roles & responsibilities, including preparing a detailed project plan to schedule key milestones, workstreams and activities
• Managing for any changes in project scope and identifying / mitigating potential risks
• Managing partner relationships and communication to ensure projects are delivered on time and meet expectations
• Possesses a strong knowledge of current and emerging digital trends and technology
• Elevating operational tools, including communication templates and key-initiative launches to ensure clear, concise and timely distribution of information
• Demonstrate the ability to remain organized, show attention to detail, and meet critical deadlines within a fast-paced environment
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree or equivalent experience preferred
• 5-7 years experience with a premium / luxury brand in a corporate retail operations role
• 2+ years of project management experience
• Minimum 2 years experience working with POS / ERP configuration and reporting with AX and MS dynamics
• Experience managing and driving project budgets, timelines and apply best practices to improve processes
• Excellent organizational skills with ability to proactively solve complex problems
• Strong influencing and relationship-building skills
• Ability to thrive in a fast-paced environment with shifting priorities
• Effectively multitask and manage multiple or large projects
• Innovative thinker, creative problem solver and detail-oriented
• Proficient in Microsoft Programs (experience with Adobe Creative Suite and AX a plus)
• Excellent portfolio of written and oral communications in a variety of formats such as SOPs; proficient in proofreading and editing

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals to perform those essential functions.

While performing the duties of this job, the employee is required to :

• Regularly sit and stand.
• Use hands, fingers, and arms to use computers and other office equipment.
• Use hands, fingers, and arms to lift, squeeze, pinch, grab products / items / supplies.
• Reach up, across, or down to retrieve products and supplies.
• See, talk, and hear.
• Occasionally required to move or lift up to 20 pounds.
• Note : This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.*
• Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.

It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.

Discrimination and / or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.*

With regard to applicants or employees with disabilities, the company offers what the law refers to as reasonable accommodation to enable a person to perform his or her job.*

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .

Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Filsons Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows :

A disabled veteran is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;

or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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OMB Control Number 1250-0005

Expires 05 / 31 / 2023

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with