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Senior Director of Customer Success

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a Senior Director, Customer Success Strategy & Operations.Key ResponsibilitiesProvide leadership and guidance to direct reports, fostering a motivating work environmentEstablish and execute effective service practices to achieve key client metricsDesign and track key metrics to analyze performance and identify improvement opportunitiesRequired Qualifications7-10 years of business experience in a dynamic environmentMinimum of 3 years of Sales and Client relationship experience in a SaaS environment4-year business degree;

MBA preferredProven track record in leading teams through strategic planning and process developmentExperience in reducing churn and increasing customer engagement through processes and automation

9 days ago
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