Key Responsibilities :
Develop and maintain technical documentation, including user manuals, system administration guides, standard operating procedures (SOPs), and knowledge bases for agency's IT systems.
Write and maintain technical documents for security policies, system configurations, and infrastructure architecture in accordance with federal standards such as NIST, FISMA, and OMB guidelines.
Develop clear, concise, and comprehensive documentation that supports system administrators, developers, and end-users across various agency offices.
Produce visually compelling content by incorporating diagrams, charts, and tables to enhance clarity and understanding of technical processes.
Maintain a repository of documents and ensure that the content is organized and accessible to authorized personnel.
Support the communication of IT policies, procedures, and best practices across agency’s regional offices, ensuring all staff are informed and compliant with new standards.
Participate in training and orientation sessions to educate staff on accessing and using technical documentation.
Required Qualifications :
Bachelor’s degree in Technical Writing, Information Technology, English, or a related field (or 8+ years of relevant experience).
5+ years of experience in technical writing, with a focus on IT systems and infrastructure documentation.
Demonstrated ability to write technical documentation for complex systems, including databases, cloud environments, and enterprise-level applications.
Experience working with federal IT systems or within a government environment, with knowledge of federal regulations such as FISMA and NIST standards.
Proficiency in documentation tools such as Microsoft Word, Adobe Acrobat.
Excellent written and verbal communication skills, with the ability to translate technical jargon into clear and understandable content.
Strong attention to detail, with the ability to create structured, well-organized documents.
Preferred Qualifications :
Experience working with cloud platforms such as AWS and Microsoft Azure.
Familiarity with change control and configuration management tools.
Knowledge of IT Service Management (ITSM) frameworks like ITIL.
A1FED is an equal opportunity employer and encourages applications from diverse backgrounds.
If you think you are the right match for the following opportunity, apply after reading the complete description.
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Remote working / work at home options are available for this role.
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