Overview
Join our Transportation Team!
Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel.
No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We're hiring- all aboard for a fun and exciting job!
Job Summary :
The Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but are not limited to ensuring accurate batching of train tickets, confirming reservations, answering phones, and issuing and explaining train tickets to passengers.
The Details :
Position Type : Part Time Year Round.
Wage $17.20 An Hour
Why the Grand Canyon Railway?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
As part of the Xanterra Travel Collection, we are proud to offer these unique Grand Canyon experiences.
Life at the Grand Canyon Railway :
- No employee housing available
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks :
- Free gym and pool access
- Free train tickets
- Free entry to Bearizona
- Exclusive retail and dining discounts at GCR and other Xanterra properties
- The adventure of a lifetime!
Responsibilities
- Fully understand and support Xanterra Mission Statement and Core Values.
- Daily batching : printing tickets, verifying special requests, processing collection required reservations.
- Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
- Greets walk-up guests and make new reservations.
- Professionally communicate with all guests about the daily operation and schedule of the train.
- Answering phones and professionally taking phone reservations.
- Provide information and offer additional services to guests to enhance their stay.
- Follow all cash handling policies and procedures.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines;
reduce, reuse, and recycle program.
- Maintains organization and flexibility in carrying out daily job duties.
- Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
- Other duties as assigned.
Qualifications
Minimum Qualifications :
- Must be at least 16 years of age.
- 1 year of customer service experience.
- 1 year of cashier experience.
- 1 Year computer experience
Preferred Qualifications :
- Bi-lingual (English / other) language skills a plus.
- Two years of customer service experience in the hospitality industry.
- Experience with hotel-based reservation systems.
Physical Requirements :
While performing the duties of this job, the employee is :
Constantly standing, handling, and lifting / carrying items up to 10bs. Frequently walking, reaching outward, squatting / kneeling, bending and pushing / pulling items up to 25lbs.
Occasionally sitting, reaching above shoulder, climbing, and crawling, lifting / carrying items weighing up to 100lbs and pushing / pulling items weighing up to 100 lbs.
Constantly listening, hearing, seeing, and speaking. Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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