Senior Site Reliability Engineer

Position : Sr. Site Reliability Engineer

Location : Remote - We’re hiring in Texas and New York State

What we do.

Transfinder is a leading provider of transportation management and communication solutions, delivering faster, safer, and smarter technology for school districts and municipal governments.

With a focus on client satisfaction, the company combines its cutting-edge solutions with award-winning customer service, fostering long-term relationships based on respect, confidence, integrity, and trust.

Widely used by over 2,200 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.

What you’ll love about Transfinder

• Cutting-Edge Technology : Work with the latest technology built upon Esri's industry-leading mapping and GIS technology.
• Collaborative Environment : Join a team-focused workplace with an open-door management style and an entrepreneurial spirit.
• Client-Centric Culture : Experience a strong culture that encourages employees to anticipate and meet client needs, fosters ownership of support and service issues, and builds long-term relationships based on respect, confidence, integrity, and trust.
• Award-Winning Company : Join a team recognized as a "Best Place to Work." Learn more
• Award-Winning Software : Our software has received top accolades. Learn more
• Growing Company : Enjoy stability and growth with 26 consecutive years of growth. Learn more
• Competitive benefits package : Comprehensive health insurance (medical, dental, and vision) and a 401(k)-retirement plan, paid time off and more.
• Work from Home : Enjoy the opportunity to work 100% remotely in Texas or New York State.

What You will be doing :

The Senior Site Reliability Engineer (SRE) plays a crucial role in ensuring that Transfinder delivers top-notch cloud-based software solutions to our clients.

This position combines software engineering and systems administration to enhance our essential infrastructure's reliability, scalability, and performance.

The Senior SRE will work closely with development and operations teams to design, implement, and optimize highly available, secure, and cost-effective cloud environments.

Responsibilities

• Architect and Implement Cloud Infrastructure : Design, build, and maintain robust cloud infrastructure solutions leveraging AWS and other cloud technologies.
• Mentorship and Knowledge Sharing : Provide technical guidance and mentorship to junior SREs, fostering a culture of continuous learning and improvement.
• Process Improvement : Identify opportunities to enhance operational efficiency and reliability through process automation and optimization.
• Drive Reliability and Performance : Develop and execute plans to meet and surpass Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
• Automation and Tooling : Build and maintain automation frameworks to streamline operations, reduce manual effort, and increase efficiency.
• Incident Response and Resolution : Lead incident response efforts, conduct root cause analysis, and implement preventive measures to minimize downtime.
• Capacity Planning and Optimization : Proactively identify and address performance bottlenecks, optimize resource utilization, and ensure system scalability.
• Security and Compliance : Implement and maintain robust security measures to protect sensitive data.

Experience

• 5+ years of experience in Site Reliability Engineering or a similar role.
• Cloud Expertise : Extensive expertise in the AWS cloud platform and its services.
• Programming and Scripting : Proficient in a scripting language (e.g., Python, PowerShell).
• Infrastructure as Code (IaC) : Experience with an IaC tool such as Terraform.
• Technical Knowledge : In-depth understanding of Linux systems, networking, load balancing, and security principles.
• Observability : Experience with monitoring and alerting tools (e.g., Prometheus, Kibana, Grafana).
• Skills : Strong problem-solving, troubleshooting, and analytical skills.
• Communication : Excellent communication and collaboration skills.
• Bonus : Expérience with containerization technologies (Docker, Kubernetes) is a plus.

Salary $100,000 to $150,000

Salary is established based on various factors, including, but not limited to, prior employment history / job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.