Job Description
Job Description
Description : Company Overview :
Company Overview :
Infinium Medical, Inc. is a leading player in the dynamic medical device industry, providing innovative and reliable medical devices to healthcare professionals worldwide.
We are currently seeking a meticulous and organized individual to join our team as a Technical Service Technician. This role is essential to provide our customers with industry-leading customer service.
Responsibilities :
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot and diagnose technical issues with medical devices
- Perform repairs and maintenance on medical devices
- Document repairs made and parts used in our ERP system
- Collaborate with QA Engineers as required on details of complaint investigation
- Participate in training programs to stay up-to-date with new products and technologies
Employee Benefits :
- 90% Employee Health Insurance Coverage
- Life Work Balance Initiative
- Shortened Friday Workdays
- Employee Wellness Corner
- Paid Time Off
- Paid Holiday Time Off
- Health Savings Account (HSA)
- 401k
- 401k Retirement Plan Match
- Dental
- Vision
- Short Term Disability Coverage
- Basic Life Insurance
- Voluntary Life Insurance
- 529 Education Plan
- Industry Training Offered
- Employee Recognition Program
- Performance Bonus Opportunities
Requirements :
- High school diploma or equivalent
- Technical degree or certification preferred
- 2+ years of experience in technical support or repair
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Proficient in Microsoft Office and other technical software
- Ability to travel out of state
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