Customer Service Representative

Elettromedia Corporation, located in Nashville, Tennessee, is looking for a dedicated Customer Service Representative to join our team.

We take pride in delivering outstanding service and support to our customers. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and fostering strong relationships with clients.

The ideal candidate is passionate about providing excellent service, has strong communication skills, and approaches problem-solving with initiative.

If you're eager to be part of a dynamic team in a fast-paced environment and are motivated to make a difference in the customer experience, we encourage you to apply.

Join Elettromedia Corporation and help us uphold our commitment to excellence. Benefits offered :

• Health and dental insurance
• Paid time off
• Outstanding company culture Responsibilities :
• Manage external communications with the sales network and customers.
• Ensure the efficiency of the order fulfillment process, receiving sales orders, verifying their correctness, checking product availability, verifying the customer’s credit liability, managing order fulfillment priorities following specific instructions by the Sales Manager, loading sales orders into the management system, analyzing situations of product unavailability.
• Prepare all the paperwork required for shipment to the customer, issuing sales invoices to the customer.
• Address customer inquiries and resolve complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to develop efficient customer service procedures.
• Stay updated on product knowledge and company policies to provide accurate information to customers. Qualifications :
• Excellent customer service experience
• Proficiency in Microsoft Office
• Knowledge of Microsoft Dynamics 365 Business Central system
• Ability to empathize with customers
• Strong verbal and written communication skills
• Attention to detail, accuracy, organizational skills, reliability, flexibility, and strong motivation Compensation : $30,000 - $40,000 yearly
• Manage external communications with the sales network and customers.
• Ensure the efficiency of the order fulfillment process, receiving sales orders, verifying their correctness, checking product availability, verifying the customer’s credit liability, managing order fulfillment priorities following specific instructions by the Sales Manager, loading sales orders into the management system, analyzing situations of product unavailability.
• Prepare all the paperwork required for shipment to the customer, issuing sales invoices to the customer.
• Address customer inquiries and resolve complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to develop efficient customer service procedures.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
4 days ago