Technical Support Engineer

Job Description

Job Description

On-site opportunity in East Aurora, NY

SUMMARY : The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Proactively solve tooling problems for customers
• Communicate customer and market issues to company management
• Develop, update and maintain technical database on all products related to cutting tools and related machine applications.

Reviews and recommends product introductions and deletions.

• Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc.
• Provides technical support to field sales engineers and inside sales personnel.
• Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning.
• Manage new and existing customer relationships
• Coordinates meetings between customers and vendor representatives on technical issues.
• Advance and develop cost savings projects for customers.
• Perform other duties as assigned
• Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS :

• High levels of product knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Competent with the use of computer software specific to the operation

SUPERVISORY RESPONSIBILITIES :

No direct supervisory responsibility. May provide indirect supervisory input.

EDUCATION and / or EXPERIENCE :

• High School diploma required
• Bachelor’s degree in a related field preferred
• 5 years of experience in a similar position required
• Previous sales or customer service experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS :

None required

WORK ENVIRONMENT :

Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls;

reach with hands and arms. Employee is required to use computer and other equipment.

Employee frequently lifts and / or moves up to 70 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED :

• Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.
• BlackHawk Industrial is an Equal Opportunity Employer

BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Executive Search Firms and Staffing Agencies : Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with.

Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.