The Service Advisor is the center of communication for service / repair activities and the liaison between customers and the technicians.
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service / repairs, and set / manage expectations on the part of the customers and the technicians in terms of service delivery.
He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate / train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned
Senior Carpenter - Park Maintenance (Park and Recreation - Non-Civil Service)
The City of Dallas is one of the largest employers in the DFW Metroplex. Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career. City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workf...
Manager of Rehabilitation Services
Do you want to impact standards of care and save lives across the country? Apply today to our Manager of Rehabilitation Services and be a part of the innovation of ideas. Want to join a team of daring managers who care without reservations or limits? Our Medical City Dallas team is looking for a Man...
Service Manager - Legacy Toyota of Dallas
Computer proficiency, including Microsoft Office: E-mail, Excel, and Word. Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems. Proficiency in using dealership management software (DMS), CRM systems, and other technology tools...
Member Services Representative - Early Morning
Schedule will be approximately 10 to 29 hours per week depending on the needs of the branchDedicated to helping othersProvide positive outlook and experiencesFriendly and team orientedAdaptable to changing situationsAbility to manage multiple priorities Must be able to stand for long periods of time...
Service Advisor
Ensures that the daily inventory of technicians' time is consistently sold to service customers. Every employee with East Dallas Volkswagen is absolutely critical to its success. Paid Training - Sales & Service. Employee Discounts on products & services. ...
Member Service Representative - T. Boone Pickens
Professional customer service and communication skills. Proficient with Microsoft Suite and web navigation. Akard St, Dallas, TX, 75201, United States. Imagine going to work knowing that what you do each day positively influences the lives of people in your community. ...
Service Advisor - Freeman Toyota
We need a Service Advisor who is an expert in the art and science of customer service. Service Advisor – Freeman Toyota. Keep Service Manager informed of all problems and potential problems. We offer an excellent benefit package and a great working environment with many different employment opportun...
Automotive Service Technician
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Toyota of Irving is a family-owned dealership that cares about employees and their families. You aren’t just a number, you are part of a community built around our goal of being trust...
Member Service Representative - Moorland @ Oakcliff
Requirements:Dedicated to helping othersProvide a positive outlook and experiencesFriendly and team-orientedAdaptable to changing situationsAbility to manage multiple prioritiesMust be able to stand for long periods of timeProfessional customer service and communication skillsResponsible for quality...
Daytime Caregiver Job Opening: Enhance Seniors' Quality of Life (Plano, TX)
If at least 18 years of age have proof of competency through education and/or experience or demonstrate competency to perform tasks assigned. Provide personal assistance and/ or health-related services to patients/clients in their place of residence; provide a safe and clean environment; work cooper...