Insurance Commerical Lines Customer Service Representative

Job Description

Job Description

Commercial Lines Account Manager

Location : Westerville / Mount Vernon / Newark

Salary : $45,000 - $65,000 (Competitive salary based on experience)

Job Type : Full-time

We are a dynamic insurance agency dedicated to providing exceptional service and tailored insurance solutions for commercial clients.

They are committed to fostering a supportive and inclusive work environment where employees can thrive and grow professionally.

Benefits :

• Competitive salary ranging from $50,000 to $60,000
• Comprehensive benefits package
• Opportunities for professional development and ongoing training.
• Supportive and inclusive work environment that values collaboration and innovation.

Qualifications :

• Active Property & Casualty (P&C) insurance license.
• Strong understanding of commercial insurance products, coverages, and underwriting processes.
• Proficiency in using insurance management software and the Microsoft Office Suite.
• Prior experience in commercial lines account management or related roles is preferred.

Responsibilities :

• Client Relationship Management : Build strong, lasting relationships with clients by understanding their business needs and providing personalized insurance solutions.
• Communication : Regularly communicate with clients to assess their evolving insurance requirements and address any concerns.
• Portfolio Evaluation : Evaluate client insurance portfolios to identify coverage gaps, recommend enhancements, and tailor policies to fit clients' specific risks.
• Underwriting Collaboration : Collaborate with insurance underwriters to negotiate terms, pricing, and coverage options that align with clients' needs.
• Renewal Process Coordination : Coordinate the renewal process by gathering necessary information, updating applications, and ensuring timely submission to underwriters.
• Policy Review : Review policy documents and endorsements to verify accuracy and completeness.
• Policy Management : Proactively manage policy changes, endorsements, and other administrative tasks as needed.
• Risk Analysis : Analyze clients' businesses and industries to identify potential risks and exposures, providing risk management recommendations to mitigate potential losses.
• Claims Liaison : Act as a liaison between clients and insurance carriers during the claims process, ensuring claims are reported accurately and efficiently.
• Claims Monitoring : Monitor the progress of claims and provide updates to clients, helping to expedite claim resolution.
• Collaboration : Work closely with internal teams such as Producers, to deliver seamless service to clients.
• Market Insights Sharing : Collaborate with colleagues to share market insights, industry trends, and best practices.
• Account Growth : Identify opportunities to upsell or cross-sell additional insurance products to existing clients, contributing to account growth.
• Compliance : Ensure compliance with industry regulations and company policies.
• Documentation Management : Maintain accurate and up-to-date client records, documentation, and communication logs.

Join Our Team :

If you are a dedicated, proactive individual with a passion for commercial insurance and a desire to make a difference for clients, we would love to hear from you.

Apply today and become a part of a forward-thinking team that values growth and collaboration.