Assistant Service Client (h / f) - en alternance

Assistant Service Client (H / F) - En Alternance

JYSK started as a single store in Denmark in 1979 and has grown to over 3500 stores worldwide today. In France, we currently have 73 stores. As a Scandinavian-inspired bedding, furniture, and decoration brand, JYSK is in full expansion. To ensure our future growth, we need the best employees. If you are committed, you will encounter great career opportunities and become part of the JYSK adventure.

We are looking for our customer service department : a Assistant Service Client (H / F) for JYSK France, and JYSK Belgium (French Speaking) . Are you positive, energetic, and ready to excel to satisfy customers? Are you pursuing a degree in remote customer service? Do you enjoy working in a fast-paced environment with multiple tasks? Do you like working in a team? Do you want to be an ambassador for our customers, and be on the front line with clients to provide the best customer service?

You might be the person we are looking for!

Description of the Position

Under the responsibility of the Customer Service Manager, you will participate in the smooth operation of the service.

As an assistant service client in an apprenticeship, your duties will be :

• Respond to customer requests, through various channels (calls, emails, chat )
• Respond to customer complaints and satisfy them in the best way possible, quickly and qualitatively
• Handle requests concerning orders not delivered or delayed
• Conduct satisfaction surveys by phone, email, and chat with our customers
• Make additional sales
• Contribute to the achievement of objectives and the performance of the service indicators
• Support our stores and ensure optimal collaboration between stores and customer service
• You will also be collaborating with other departments at headquarters, with our distribution centers and with our carriers

Qualifications

You are pursuing a degree (Bac+2 or +3) in the field of customer service, and you may have previous experience in a similar position.

Your alternating schedule is 3 days in the company, 2 days at school each week.

You have a very good sense of customer contact, you are positive and attentive.

You know how to be convincing and make customer satisfaction a priority.

You are fast, organized, and responsive.

You are fluent in French, both orally and in writing.

You can communicate in English, either orally or in writing.

You are proficient in computer tools and Microsoft Office.

Additional Information

The position is based at our headquarters in France in Peltre (Metz). You will work for our customers from JYSK France and Belgium (French Speaking), exclusively remotely (email, chat, phone, etc.)

We offer a 1-year apprenticeship contract, with a start date as soon as possible (the start modalities can be discussed mutually between JYSK and the selected candidate).

At JYSK, we offer the opportunity to join a dynamic and expanding company, to work on varied tasks, and to collaborate with our colleagues in other JYSK countries.

Do you want to join our expanding company and take on these challenges? Do you think you are the right candidate? Then join us soon!