The Front of House Team Member, Cashier’s responsibility is to provide an unforgettable experience for our customers thru guiding them around the menu and supporting them in completing an order that fits their needs and expectations.
Requirements
- Must be 18 years of age or older
- Must be fluent in English & Spanish
- Preferred : 1+ year of experience in similar roles
- Ability to lift and push 50 lbs.
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Must follow the company Personal Care and Hygiene policies
- Must be able to produce authorized U.S. work documents
Key Responsibilities
- Welcoming new and repeat guests every visit
- Be knowledgeable of all menu items to make meal suggestions and answer questions
- Verify each guest order for accuracy, manage to-go orders, process POS transactions and follow cash handling procedures
- Operate cash register and must be able to count money and give change correctly
- Count register before and after each shift with management to ensure no shortage or overage
- Assist with front line food preparation procedures such as packaging and take orders to tables
- Ensure customer satisfaction by providing quick, efficient service and quality products
- Must be able to work with others and communicate effectively in a busy restaurant environment
- Follows and abides by all safety rules, policies, and procedures
Expected Behaviors
- Be Service OBSESSED
- Friendly, welcoming attitude
- Energetic Team Player
- Must have good interpersonal communication skills to work with customers and other employees
- Sense of urgency
- Attention to details
- Proactively help where it is most needed in the restaurant
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