Solutions Delivery Consultant Bilingual (Spanish/English)

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place.

Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life;

connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.

Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Solutions Consultant at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and very deep technical knowledge in the areas of enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.

This position requires the ability to independently project manage the design and implementation of Nextiva's product solutions.

Responsible for successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions.

Duties include but are not limited to solutions architecture, solutions scoping, solutions implementation and configuration, and self project management.

Requested solutions in line with Nextiva's product and professional services SKUs can consist of any combination VoIP, UCaaS, CCaaS, CPaaS, Integrations, and Single Sign On.

The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem solving, and ability to multitask in a constantly changing environment with multiple priorities.

This includes working with Sales, Solutions Engineering, and Technology teams to ensure high stakes professional services project SKUs are delivered in a timely manner meeting the customer's requirements and value proposition.

The candidate must be detail-oriented, have experience of managing multiple implementations simultaneously, be meticulously organized, professional, an exceptional communicator, people / customer centric, and be able to prioritize multiple demands in a fast-paced environment.

Key Responsibilities :

• Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and clear understanding of customer requirements and value proposition
• Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development / delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions.

Write specifications for desired solutions, configurations, and system integrations as needed

• Advise and consult clients on best practices for UCaaS / CCaaS processes, user interface, and architecture and assists technical consultants with architecting solutions, related customizations, workflows, and reports to model the client's organizational processes and clearly demonstrate the desired value proposition
• Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
• Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
• Facilitate and lead weekly meetings, discovery and design review sessions, demos etc. as needed
• Responsible for ensuring that all delivery projects' artifacts are in place and in compliance with Nextiva's delivery methodology
• Assist with demos, configurations, testing and training as needed
• Stay up-to-date understanding of business processes, issues, and technology especially
• related to the operation of sales, marketing, and customer service departments within an organization.

Qualifications :

• Spanish language fluency required (verbal & written)
• BA / BS degree desired
• Minimum of 5 years of solutions delivery experience or solutions engineering experience
• Preferred 5-7 years of technical experience in UCaaS and / or CCaaS
• Must have a Professional and Collaborative demeanor
• Deep technical working understanding of voice, contact center, data movement, and
• SaaS application requirements
• Exceptional analytical and problem-solving ability
• Experience with Agile / Scrum and Waterfall methodology preferred
• Must be comfortable working in an accountable, high-speed, high-pressure environment
• Highly organized, must be able to handle multiple tasks with speed and accuracy,
• independently
• Must be capable of prioritizing activities and scheduling to obtain effective results
• Strong oral, written communication and presentation skills
• Excellent customer and vendor relationship management skills, and comfortable talking
• with clients at all levels of within an organization
• Will / must manage flexible hours per customer needs and related project milestones.
• Must possess strong time management and self project management skills
• Preferred experience with SalesForce and working with PSA software

Nextiva Core Competencies / DNA :

Drives Results : The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations.

This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.

They are a change agent, prepared to lead and drive changes as we transform.

Critical Thinker : The successful candidate is fact based and data driven, able to understand and articulate the "why," identifying key drivers and learning from the past.

They are forward-thinking , anticipating problems before they arise. They'll recommend and action well thought out solutions, understanding the risks and dependencies.

Right Attitude : The successful candidate will be team-oriented, collaborative and competitive with a winning mindset;

they're resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.

They will embrace a culture of service and learning with a focus on caring , supporting and respecting our customers and team members.

Compensation, Rewards & Benefits :

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc.

Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $60,000 - $93,000.

A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.

7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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