Customer Service Analyst

Customer Service Analyst

Job Category : Customer Service Requisition Number : CUSTO01768 Showing 1 location Job Details

Description

Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, COAST, Soffe, and Delta.

Delta Apparel Inc is seeking an Customer Service Analyst to join our growing team in our Concord, NC, location. The Customer Service Analyst is the primary point of execution for all customer orders including initial order receipt thru delivery) managed by the FunTees division of Delta Apparel.

Job Responsibilities may include :

BUY PROCESSSING

• Receive customer orders by e-mail or electronic download and organizes them into a production summary for planning review.
• Communicates any buy issues to the customer and sales department.
• Confirms delivery dates to customer for acceptance and / or updates the customer system.
• Creates production orders to cover order requirements net of any existing inventory allocations.
• Creates any additional instructions required for the production plant to complete the order(s) to the customer specifications.

SALES ORDER CREATION / MAINTENANCE

• Enter customer POs into the ERP system either manually or via an excel upload file
• Price verification
• Maintain sales order status and close back orders as needed.

ORDER TRACKING

• Works with planning and manufacturing teams to resolve any production issues
• Provide order tracking and reporting based on customer requirements
• Update customer systems with order status where required.
• Reviews order status with sales and account management.

OTHER DUTIES

• Inventory management
• Credit / Debit memo research and processing

SKILLS

• Advanced Excel
• Strong written and verbal communication

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)