Director, Product Management - Delivery Experience Product Management

Center 3 (19075), United States of America, McLean, Virginia

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Director, Product Management - Delivery Experience

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices?

Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

In this role, you’ll be expected to demonstrate proficiency in four key areas :

• Human Centered
• You’ll deeply immerse yourself in knowing your internal and / or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage.
• You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs.
• Business Focused
• You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One.
• You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically.
• Technology Driven
• You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics.
• You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.
• You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind.
• Transformational Leadership
• You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments.
• You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way.

As a Product Manager on the Enterprise Platforms Tech (EPTech) Product team, you will be part of the EPTech, Delivery Experience team designing and delivering best-in-class managed compute solutions that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards.

This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes.

You will be responsible for feature definition and partnering with tech teams to deliver platform features. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs.

They are comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior leaders.

Successful candidates will also demonstrate :

• Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of web APIs and their role in connecting the dots for a large enterprise.
• Experience translating business strategy and analysis into consumer facing digital products.
• Knowledge on AWS Cloud Development Kit.
• Experience with AWS specializing in CI / CD and DevOps expertise.
• Work with key stakeholders within the organization to understand dependencies and prioritize the customers needs.
• Prepare strategic roadmaps and communicate it to Leadership and other stakeholders.
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Strong work ethic as team player and a willingness to roll up one’s sleeves to get the job done.

Responsibilities :

• Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated.
• Interaction with Engineers and understand the technical language to articulate the requirements.
• Drive the product management practice within the organization, defining expectations and commitments.
• Operationalizing product metrics for the products you own and building the business case for new investment.
• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment.

We want you if you are :

Intellectually Curious . You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision.

Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer . You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners.
• Do-er . You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team.
• Passionate & Customer Focus . You care about growing others and bringing them together around what’s possible.
• Learner . You have an appetite to learn new things or new technologies while exhibiting humbleness when exploring unknown technologies.
• Team Player . You enjoy working with diverse people and driving the team toward a common goal.

Basic Qualifications :

• Bachelor’s Degree.
• At least 7 years of experience in digital product management.

Preferred Qualifications :

• Bachelor’s Degree in Computer Science or Engineering.
• MBA or Master’s degree.
• AWS Certified Cloud Practitioner certification.
• AWS Certified Solutions Architect certification.
• 5+ years of experience in Agile product management.
• 5+ years of experience translating business strategy and analysis into consumer facing digital products.

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