A company is looking for a Help Desk Specialist II to provide internal and external support to users and customers.Key Responsibilities : Resolve IT-related issues for customers in a fast-paced corporate environmentUtilize remote support software and ticketing systems to document and escalate issuesPerform a variety of tasks requiring creativity and judgment to achieve goalsRequired Qualifications, Training, and Education : High School DiplomaCompTIA A+ CertificationAt least three years of experience in a corporate environment with Microsoft TechnologiesCustomer service backgroundExperience in a high-volume Call Center, Help Desk, or Customer Service environment
2 days ago