Senior Product Manager, Solution Adoption

Senior Product Manager, Solution Adoption

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Who We're Looking For

The Product Management team of Cisco Spaces is in search of a seasoned professional who can influence the direction of product and solution adoption strategies.

The ideal candidate should have extensive experience collaborating with cross-functional teams to help customers implement solutions that translate into business results.

We're seeking someone enthusiastic about joining a dynamic team with cognitively diverse talent. At Cisco Spaces, we value team members who are proactive, strategic, and excited to dive into the exciting challenges of our industry while continuously growing their abilities.

Who We Are

Cisco Spaces a cloud platform that turns buildings into smart spaces, is the fastest-growing product in Cisco. We are helping users reinvent their buildings in a hybrid world by making them safer, smarter, and more balanced.

We have already digitized over 10+ billion sq. ft. of buildings - and guess what, we are only getting started. As Cisco moves towards a more software-focused strategy, this is an outstanding time to work at the intersection of IoT, AI, security, and analytics to ship products that are crafting the future of smart buildings and hybrid workspaces.

And we say, the future is now!

Join our family and be part of a team that thrives with continuous innovation and pushes boundaries to deliver a product that brings value to customers.

What You’ll Do

• Build business value realization strategies that can help customers improve their technology investment.
• Develop and implement a consistent and standardized process and methodology to work with other teams in driving joint adoption.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels.
• Create adoption programs to use the help of channel and ISV partners to further help with solution design and rollout.
• Partner with account, sales, and technical teams to identify customer needs, resolve issues, and implement effective solutions.

Accountable for the overall success of projects, from the initial identification of needs through scoping, use case planning, delivery, and closure.

• Work with collaboration / WebEx team to accomplish a joint Hybrid Work / Smart Workspaces adoption & upsell program.
• Work with high-value customers, as well as partners and Collaboration adoption teams to drive POC, upsell, adoption.
• Work with Wireless and IoT teams (Sales / product) to drive activation, adoption, and upsell of Spaces with Meraki Wireless & IoT customers.
• Analyze existing install base active, licensed, etc.
• Identify target geos, segments, and customers.
• Analyze booking & install base data to determine upcoming renewal opportunities, track renewal rates, and work with adoption, CX, and PSS to drive adoption & renewal.

Work with the Spaces licensing team to implement renewal offers as required to drive renewals.

Experience & Education

• Masters degree in Marketing, Business, or an equivalent field.
• Consistent track record in product management, customer adoption, customer relationship building, and business strategy.
• Experience in consulting, crafting and implementing B2B Enterprise systems.
• Effective change agent and strong standout colleague with demonstrated ability to lead multiple competing priorities and drive goals to completion.
• Strong verbal & written communication skills with senior leaders of technical and non-technical background.
• High level of comfort communicating effectively across internal and external organizations.

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people.

We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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