Help Desk Technician 1

Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach.

Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.  Responsibilities Provide support and troubleshooting of IT and AV systems for end-users, including executives.

Maintaining help desk ticket queues to ensure proper routing and resolution of issues.

Escalation to level 2 or 3 staff as situations require more specialized skill sets.

Configure desktop hardware, software, and peripherals.

Writes documentation and guides as necessary, provide end-user training.

Must be willing to carry a mobile phone and provide occasional after-hours support when needed Trains users on systems operations and procedures, as needed Maintain a positive working relationship with business lines and other departments.

Provide global support using remote connectivity technologies.

Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues.

Required Qualifications Working knowledge of current communications devices and desktop technologies.

Basic networking skills and troubleshooting including wired and wireless.

Basic understanding of Virtual Desktops Printer device and queue management Active Directory password and group membership management Basic knowledge and experience of Office 365 and related cloud solutions Ability to manage multiple projects, activities, and tasks simultaneously.

Highly developed verbal and written communications. 2+ years’ experience supporting users in a remote help desk environment preferred.

Preferred Qualifications Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.

Self-starter and able to take initiative.

Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to write reports and routine business correspondence.

Ability to effectively present information and respond to questions from colleagues.

Demonstrates fundamental knowledge of Windows operating systems.

Demonstrates basic knowledge of macOS / iOS and Apple hardware.

A+ certification preferred.

Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.

Physical Demands :

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and / or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Position is a desk job requiring the use of computer, keyboard, and phone Working Conditions :

Noise levels are considered low to moderate This is an office-based job Benefits :

Pay Range :

Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.