LABORATORY TECHNICIAN, IT HELPDESK

Laboratory Technician, IT Helpdesk

Overview :

Provides first level technical service and support for the use of end-point devices such as Windows / Apple / tablet / smart phone devices, operating systems, multimedia systems, desktop applications and classroom-based local area networks including (but not limited to) : installation, troubleshooting, repairs, configuring, and upgrades.

Actively promotes, fosters and supports the successful use of business and instructional technologies for teaching and learning.

Essential Duties :

• Assist students, faculty and staff with hardware, software, and network problems.
• Dispatch help desk request to appropriate area in a timely manner if problem is unresolved.
• Maintain and update help desk system as needed.
• Maintain and update inventory records as needed.
• Assist in the coordination and maintenance of administrative and academic computer equipment.
• Assist in troubleshooting errors on the network to determine cause and assist in carrying out effective procedures to correct those errors.
• Assist in maintaining overall network security including procedures for handling viruses, etc.
• Assist in the research of hardware and software.
• Prepare supply orders based on needs of college community.
• Oversee the work of student workers for each academic term as needed.
• Perform coop student evaluation each academic term as required by academic coordinator.
• Assist with preparing the student workers work schedule for each academic term.
• Perform other duties as assigned by manager.

Minimum Qualifications :

• Associate's degree in computer science related fields.
• Working knowledge required of personal computers, software and peripherals.
• Working knowledge of different operating systems, specifically Microsoft.

Preferred Qualifications :

A+ certification or MOUS Certification preferred.

Desired Competencies :

• Commitment to exemplifying, articulating, and enforcing all College policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Excellent problem troubleshooting ability is a must.
• Ability to relate to students / users on a non-technical level.
• Demonstrated ability to identify, learn, increase proficiency and train others in the use of new technology and features and functions of assigned application software systems.
• Ability to perform as a team player, contributing to and supporting group goals and objectives; to act with the highest integrity at all times, building trust by demonstrating ethical and responsible behavior.
• Demonstrated ability to be highly self-motivated, decisive, analytical, and results-oriented with the ability to work independently and be a team player, pay attention to detail and maintain confidentiality,
• Demonstrated passion for excellence and commitment to customer service and customer satisfaction.
• Excellent communications and interpersonal skills.
• Ability to develop strong collaborative working relationships inside and outside Department to achieve common goals, break down barriers, and garner respect, trust and influence throughout organization.
• Understanding of, commitment and sensitivity to, and respect for diversity and inclusion, including demonstrated multi-cultural competency and ability to build effective, collaborative relationships within diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation an ethnically and culturally diverse campus community.

Details :

• Reports To : Immediate Supervisor and Manager
• Position Level : Laboratory Technician / Help Desk
• Compensation : $16.09 / per hour
• Pay Grade : 16
• Job Category : Bargaining
• Contractual Affiliation : SEIU
• Exempt Classification : Non-exempt
• Status : Full-time

Excellent Benefits :

Full-time positions are eligible day 1 for our benefits that include :

• Medical Insurance (PPO-89% employer paid, HDHP-100% employer paid)
• Dental Insurance (employer paid)
• Vision Insurance
• Short-Term Disability (employer paid)
• Life Insurance (employer paid)
• Tuition Waiver and Tuition Reimbursement available for qualified employees + spouse and / or dependents
• Free use of facilities (Library, Gym and Fitness areas)
• Paid holidays (10)

Equal Opportunity Employer - Committed to creating a diverse and inclusive work environment, Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion.

It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.