Patient Care Coordinator

Join Our Team as a Patient Care Coordinator at The Hearing Place!

At The Hearing Place , our Audiologists are driven by a shared passion for delivering exceptional care for hearing loss, tinnitus, and other hearing-related conditions.

As a Patient Care Coordinator , you'll play a vital role in ensuring each patient's experience is welcoming, compassionate, and supportive from their first phone call to their final interaction with us.

What You’ll Do :

Patient Interaction : Serve as the welcoming voice and face of The Hearing Place, guiding patients through the new patient process, managing ongoing services, and providing a familiar, "family-like" environment.

Office Management : Open and close the office, maintain a clean and professional front desk area, and ensure our clinic reflects a positive, caring atmosphere.

Communication : Handle inbound and outbound phone calls with empathy and clarity, ensuring all patients feel heard and valued.

Administrative Tasks : Construct and maintain manual / electronic patient files, chart notes, audiograms, legal documents, and correspondence.

Manage hearing aid orders, payments, and patient invoices efficiently.

Inventory : Responsible for the receiving, inspecting, processing, and shipping of all hearing aid orders, batteries, and hearing aid accessories.

General Office Duties : Assist with various administrative tasks to support the smooth operation of the office.

What We’re Looking For :

Client-Centric : A passion for working with people and a commitment to providing compassionate care.

Communication Skills : Excellent verbal skills are essential, especially for interacting with patients who have hearing impairments.

Organizational Skills : Highly organized with a professional, outgoing demeanor.

Tech Savvy : Comfortable with learning new software and navigating computer systems.

Adaptability : A reliable, self-starter who can adapt to various tasks and accommodate patient needs.

Desired Experience :

Experience : 3+ years in a professional customer service or administrative role. Medical office admin or management experience is ideal.

Sales and Marketing Skills : Experience in retail sales, sales support, or marketing communications is preferred.

Technical Proficiency : Proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, and internet search engines. Bi-lingual in Spanish is a plus.

Hours & Compensation :

Schedule : Full-time, Monday Thursday, 8 : 00 a.m. 5 : 00 p.m.; Friday, 8 : 00 a.m. 4 : 00 p.m. with a 1-hour lunch break.

Compensation : Starting at $17.50 / hr., negotiable based on skills and experience. Includes PTO, Holidays, and 401k.

If you’re looking for a rewarding and enjoyable role where you can make a real difference in people’s lives, we invite you to apply to join our caring team at The Hearing Place.

Apply Now and become a part of our mission to enhance the quality of life for our patients!