IT Manager - Service Delivery (ServiceNow), QA, and DevOps

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here .

Job Summary / Scope

• We are looking for an IT Manager to oversee a team focused on ServiceNow service delivery, QA, and DevOps. This role will involve managing the team through software and service interdependencies to maximize efficiency and scalability;
• managing the execution of the team's operating; bridging the gap by recognizing the interdependence of software development and Technology operation;

and helping the organization produce software and Technology services more rapidly, with frequent iterations, with as much automation as possible to provide service and support for rapid development and certification.

The ideal candidate will have extensive experience with ServiceNow (development, delivery, and / or project management) and 3+ years of experience managing a team of developers.

Minimum required knowledge, skills, and experience :

• 5+ years of experience in dev ops and / or service delivery functions
• Bachelor's degree or equivalent in MIS, Computer Science or related field

Preferred :

• 3+ years of supervisory or management experience
• Understanding of TRIMEDX Technology capabilities

Accountabilities

• Sets project schedules, designing project parameters and monitoring tasks
• Translates technical roadmap into actionable plan items
• Reviews and adjusts work content and flow
• Develops and implements policies, procedures and standards for dev ops and service delivery
• Contributes to the development of new principles and concepts for dev ops and service delivery
• Commits time, focus and energy on the development, coaching and performance feedback for each Associate
• Funnels organizational communication and direction to the team
• Advocates for team by moving decisions forward and eliminating barriers
• Identifies and selects the right talent to support the business strategies
• Responsible for the delivery of excellence in quality and service levels
• Leads dev ops and service delivery innovation by driving continuous improvement using new or existing technologies

Problem Solving and Analysis

• Leads dev ops and service delivery innovation by driving continuous improvement using new or existing technologies
• Summarizes escalated issues or recurring problems and participates in the development of improved multi-departmental processes and procedures to resolve those problems
• Facilitates discussions with cross functional partners to align and move projects forward

Decision Making and Autonomy

Leads team in making critical decisions that define the direction of the program and impact the related business units;

develops team to be more autonomous in decision making

• Commits existing and new resources to meet operating objectives
• Provides solutions and guidance on projects and / or services within and outside the business unit
• Subject to operating plans and policies set within and outside the business unit(s)

Communications / Interactions

• Communicates and collaborates with leadership and vendor executives on status, issues and decisions to influence outcomes
• Translates technology concepts into clear, digestible business appropriate language; creates images, graphics or charts that provide exceptional clarity or add impact to otherwise complex material and package presentations concisely for leadership
• Advises team on approach and interactions with partners to drive decisions
• Participates in tactical negotiations

Location : This role is eligible for primarily remote based work in the continental United States, with close proximity to a major airport.

Candidates must have the ability to travel as necessary for business to conferences, seminars, meetings & trainings, etc.

including to our Indianapolis, Indiana Central Office.

LI-Remote

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success.

We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to : Facebook , LinkedIn , Twitter .

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working / on-call hours.