Senior Principal Outbound Product Manager, App Engine

Job Description

Team :

We are seeking an exceptional Senior Principal Outbound Product Manager, App Engine in the US to own customer adoption activities associated with ServiceNow’s GenAI offerings focused on transforming the way users build with the Now Platform.

This collection of GenAI capabilities is known as Now Assist for Creator.

This Senior Principal Outbound Product Manager, App Engine role will focus on the success of our customers via the adoption of our GenAI Now Assist for Creator capabilities, including a strong representation of the voice of the customer to internal stakeholders.

You will play a crucial role in helping customers adopt ServiceNow’s latest GenAI offerings by aligning our expanding array of solutions to customer specific business priorities.

This direct customer interaction will help us gain deeper insight into product quality and direction of our roadmap, offering critical insights to our product and engineering teams.

In this role you can expect a high degree of collaboration with multiple cross-functional teams (e.g., inbound product management, engineering, product success, solution consulting, customer outcomes, etc.).

What you get to do in this role :

• Develop a deep understanding of our top GenAI customers, including use cases, gains, pains, and their success outcomes
• Support high profile customers as they adopt ServiceNow’s latest Now Assist for Creator GenAI offerings
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with ServiceNow’s GenAI capabilities
• Lead early access initatives to validate forthcoming product capabilities
• Develop high-quality technical enablement content that describes the differentiating value of product innovation with Now Assist for Creator products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

Qualifications

To be successful in this role you have :

• Bachelor's or master's degree
• 7+ years of total customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
• 7+ years of experience in a field pertaining to application development
• 3+ years technical experience working with the ServiceNow platform
• Extreme sense of ownership own the problem, the process, and the outcome. Some things may need driving by influence , others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to win in the market.
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners.
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.

Productjobs

For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable / incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas : flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.

[email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.

S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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