Warranty Closeout Consultant

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Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Warranty Closeout Consultant (PM) - JLLWhat this job involves : As a Warranty Closeout Consultant, you will manage complex warranty claims and projects for our client while working cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors. Your key focus will be identifying defect root causes, developing solutions with Design & Engineers, managing stakeholder communication, and resolving warranty claims promptly. Success requires strong client relationships, attention to detail, proactive communication, and multi-tasking abilities while managing warranty project closeouts, ensuring timely resolution and documentation. You will collaborate with internal teams and external partners on defect resolution while conducting on-site and virtual meetings to address warranty issues based on the number and complexity of warranty issues.

What your day-to-day will look like :

Manage warranty project closeouts, ensuring timely resolution and documentation

Collaborate with internal teams and external partners on defect resolution

Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues

Analyze warranty claim root causes, identifying trends and systemic issues

Facilitate communication between regional teams, vendors, and project managers

Build relationships with stakeholders to drive successful outcomes

Act as primary contact for complex warranty escalations

Ensure compliance with client standards, policies, and warranty terms

Monitor warranty claim metrics, partnering with Warranty Consultants for improvements

Work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors

Develop solutions with Design & Engineers for identified defects

Manage stakeholder communication throughout warranty resolution process

Required Qualifications :

3+ years in warranty management, construction management, facilities management, or related field

Strong project management and problem-solving skills, root cause analysis experience

Excellent communication skills

Proficient with project management tools and software

Independent worker with effective time management skills

Detail-oriented, organized, and proactive

Willing to travel 50% of the time

Ability to conduct on-site and virtual meetings effectively

Experience with warranty claim analysis and trend identification

Strong relationship building skills with stakeholders

Preferred Qualifications :

Bachelor's degree in Construction, Business, Project Management, Engineering or equivalent experience

Experience managing complex warranty escalations

Understanding of client standards, policies, and warranty terms

Experience with warranty metrics monitoring and improvement processes

Knowledge of construction defect resolution processes

Experience facilitating communication between regional teams, vendors, and project managers

Understanding of New Store and Reinvestment project processes

Experience working with Design & Engineering teams on solution development

Location : Dallas, TX and Chicago, IL

Work Shift : 50% travel required

Estimated compensation for this position :

1.00 - 1.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

Remote -Atlanta, GA, Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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