Client Service Manager - Payments - Vice President

Do you enjoy leading a team and providing excellent service to clients? This role is for you! As a Client Service Manager in the Natural Resources team, you will be responsible for the overall success of Client Service Account Managers, who have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

As a Team Lead you will have responsibility for human resource functions (performance management, career planning, development, training and performance issues), operational controls, compliance adherence and staff readiness communication.

You will ensure the Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues.

You will advise management on all service and administrative matters. Job Responsibilities :

• Align client needs to bank solutions
• Provide value-added bank, product, and industry insight to clients
• Act as the point of escalation and resolution for service issues with bank partners
• Manage complex issues, sensitive closings and structuring relationship alignment events
• Coach the team and monitor service delivery performance to ensure client satisfaction
• Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance
• Build a winning culture that aligns with business objectives
• Identify training opportunities to enrich personal and career development
• Provide an inclusive, collaborative and productive environment for all Client Service Account Managers Required qualifications, capabilities and skills :
• 7+ years of relevant industry and / or functional
• 4+ years of management experience
• In depth knowledge of Core and Complex Domestic and International Treasury products
• Strong leader and people manager with ability to assess the big picture in complex situations
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously JPMorgan Chase & Co.

one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans