Hybrid Bi-Lingual Customer Care Specialist (Sign-on Bonus)
Position : Hybrid Bi-Lingual Customer Care Specialist (Sign-on Bonus) Location : Sarasota, FL
Job Id : 446 # of Openings : 1 VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors to the Fortune 500.
As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with clients objectives.
The Customer Care Specialist must be self-motivated, able to communicate effectively, conduct oneself professionally and be outcome oriented.
Work product should adhere to documented Standards of Work to ensure quality and continuity of service. Ideal candidates display high Emotional Intelligence especially in the areas of Self Regard, Self-Actualization, Flexibility, Empathy, Impulse Control, and are optimistic and happy.
In this position the Specialist will initiate contact with patients as Customer Care Department. Effectively explain the balance due, and the options and process of making payment(s).
Provide timely customer / client follow up. Provide solutions to the patient and assist in satisfaction of the balance or, if necessary structure payment plans.
Core Responsibilities
- Make outbound and take inbound calls from patients.
- Maintains a consistent level of professionalism with the patient / responsible party
- Determine the most effective and economical means of collection for each account and apply standard due diligence to collect monies owed
- Maintain complete records on all accounts including, but not limited to, detailed documentation on all collection efforts
- Utilize available resources and skip tracing techniques to locate patient / responsible party
- Generate correspondence using proper system letters based on balance type
- All other duties as assigned
Requirements :
- Successful completion of our internal FDCPA and HIPAA training and testing
- Successful completion of our internal Consumer Compliance training and testing (Data Security; FRCA; TCPA)
- Ability to read, write and comprehend short correspondence, memos, simple billing statements, and invoices
- Effectively communicate findings to patients and direct management
- Achieves monthly team goals
- Work assignments in a timely manner
- Meet established productivity standards
- 6-12 months previous experience in customer service / phone preferred
- Knowledge of Revenue Cycle Management industry and HIPAA regulations a plus
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