General Manager

Summary / Objective :

In this role, the General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed / shipped without damage for timely delivery.

Essential Functions :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships and ensuring that orders are selected accurately and packed / shipped without damage for timely delivery
• Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place
• Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems
• Plans long-term labor needs based on sales, forecasts and historical data
• Conducts analysis of workload compared to labor hours and equipment
• Collaborates with teams from other facilities to share knowledge and problem solve
• Responsible for facility P&L and budget preparation
• Audits all billing activity for accuracy
• Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse
• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information
• Ensures proper staffing and support hiring for all facility operations
• Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success
• Provides feedback, coaching, guidance, and recognition to enhance other’s skill development
• Acts as a role model for the department in support of corporate mission, vision, and values
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals
• Ensures the safe, clean and efficient operation of the facility to meet service standards
• Actively supports and participates in all safety initiatives in the facility
• Performs safety observations to coach employees on safety procedures
• Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements

Core Behaviors :

Demonstrate to comply with Custom Goods’ Core Behavior :

Required Education and Experience

AAP / EEO Statement : Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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