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Account Supervisor

Account Supervisor

Robert HalfDenver, CO, US
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Job Description

Job Description

Position summary

The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client.

Job duties

  • denotes an essential function
  • Ensure team provides outstanding service to client while building strong customer relationships
  • Create an environment conducive to service expansions and new business opportunities
  • Maximize profitability through the effective utilization of labor and resources
  • Immediately resolve any operational problems or issues
  • Produce required reports on schedule
  • Coordinate workflow within the team prioritizing jobs and delegating duties to associates
  • Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management
  • Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines
  • Train new employees on policies and procedures
  • Address performance issues among team members
  • Work with manager to create development plans and challenging assignments for team members
  • Escalate to manager client or team concerns to proactively resolve issue

Job qualifications

  • Bachelors degree or equivalent experience
  • 3 or more years proven experience in a customer service environment legal or financial services industries preferred
  • 3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom
  • Understanding of USPS regulations
  • Understanding of reprographics equipment and usage
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Prior experience managing vendors preferred
  • Basic PL understanding a plus
  • Demonstrated experience prioritizing competing priorities under tight deadlines
  • Proven customer service skills are required in order to create maintain and enhance customer relationships.
  • Good written and verbal communication skills including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and / or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.
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