Associate Creative Director- UI Design

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand is American Express’ In-House Creative agency, on journey for an exciting expansion. Our ambition is Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence .

We are focused on developing forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond.

Are you a designer who is obsessed with the emotional and functional aspects of user experiences you help create? At OnBrand, The Associate Creative Director of UI design wears a lot of hats.

You need to be a user experience expert, systems thinker, curious visionary, and a trusted team player all rolled into one.

You will join a growing design team to develop innovative solutions that work across a variety of digital touchpoints. You will be the user advocate from concept to launch, understanding target audiences' needs, tasks, and goals and translating them into digital experiences.

Ideally, you are a problem solver with a passion for translating complex problems into elegant design solutions. Is that you? If so, keep reading.

How will you make an impact in this role?

• Provide creative oversight for the creation of digital products from concept to final hand-off to engineering
• Drive the and development look and feel of digital experiences, designing the color, typography and overall visual aesthetic
• Collaborate with strategy to transform ideas, business opportunities, and research into tangible assets that provide clear, usable, and desirable outcomes for users.
• Lead the design of new acquisition pages for both American Express and it’s cobranded experiences, translating strategy and marketing goals into elegant visual experiences
• Work closely with engineers and QA to ensure that designs are technically feasible and meet the needs of customers and marketing partners.
• Craft interaction models, workflows, screen designs, and visual details that drive conversion and convey the value of American Express and its partners.
• Collaborate with design peers and cross functional teams to build consensus around your work.
• Partner with strategists, copywriters and other designers from concept to completion
• Ability to work independently, self-manage, knowing when to manage up and across.
• Clearly articulate and present concepts to internal colleagues and marketing leadership
• Maintain, guide, and know when to push the boundaries of design systems and patterns.
• Actively participate in ideation, development and design ideation
• Strong understanding of typographical hierarchy, color usage, grid systems and how they apply to responsive design.
• Accessibility champion.
• Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve comprehension, usability and effectiveness of proposed design solutions
• Help ideate and create innovative concepts that meet the business objectives and requirements while delivering future-thinking, customer-focused designs
• Speaking multiple languages while working closely with creative, product, business, strategy and tech from intake to launch and beyond this means being able to see the big picture, and figure out the small details simultaneously.

A successful candidate will have :

• A strong craft practitioner that has experience working within best practices for product, mobile and responsive design
• 8+ years of design experience working in a leading creative agency, in-house brand or top tech.
• 2+ years of experience directly managing a team, leading creative oversight for digital product design both visual and experiential
• A customer-first mindset with a good balance of design needs and business acumen
• Ability to simplify and turn complex interactions into intuitive user experiences
• Understanding of CMS systems such as AEM.
• Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder / business direction) to arrive at customer-focused recommendations.
• Experience working with content strategists, account managers, project managers and engineers to see your work through from concept to completion.
• Knowledge of accessibility best practices.
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
• High degree of organization, individual initiative and personal accountability
• Comfortable working with team members spread across multiple locations and time zones, in a matrix environment.
• Able to work independently in product pods or within a larger group and proactively looks to socialize and review work.
• Experience working independently

Salary Range : $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.
5 days ago