Hotel Operations Manager
Benefits :
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401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.
Job Summary : We are looking for an Operations Leader with experience to support the GM in all areas of the hotel. You will act as the face’ of our company and ensure visitors receive a heartwarming welcome.
You will coordinate front desk activities, including calls, reservations, and guest services. As an Operations Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities :
- Support hotel operational processes and guest services-wide variety of administrative roles including purchasing, brand reporting, guest relations, managing staff and providing feedback on results.
- Train, supervise front office staff.
- Train, assist with breakfast as needed.
- Assist in housekeeping as needed.
- Schedule shifts.
- Ensure front desk is well organized and has all necessary materials.
- Ensure timely and accurate customer service.
- Handle complaints and specific customer requests / replies via e-channels / brand (Medallia).
- Train, troubleshoot emergencies.
- Monitor stock and order office supplies.
- Ensure proper mail distribution.
Qualifications :
- 2+ years supervisory experience in hotels.
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software, and hotel management system (Fosse).
Benefits / Perks :
- Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates.
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within.
- Includes some overtime.
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