Support Engineer

A company is looking for a Support Engineer (North America).

Key Responsibilities

Manage escalations from Product Support, providing advanced technical assistance

Support Enterprise Standard customers through technical troubleshooting and collaboration with Engineering and Product teams

Document troubleshooting steps and create internal playbooks for recurring escalations

Required Qualifications

3+ years of experience in technical support, solutions engineering, or similar roles

Hands-on experience building and debugging workflows in production environments

Familiarity with AWS, GCP, or Azure and basic Linux fundamentals

Experience with Docker or Kubernetes for deploying and debugging environments

Understanding of networking basics and PostgreSQL troubleshooting